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   How long will it take to ship my order?

  • Domestic Shipping Times: 
  • Courier service - 2 to 5 business days 
  • International Shipping Times: 
  • 5 to 7 days, depending on destination and customs clearance 
  When will I receive a tracking number?

  • Most of the shipments are trackable almost since the time its dispatched. Please check My account information
  Shipping Cost

  • For clothing purchases over Rs 499, we ship free throughout the country. For rush shipping you may choose to ship it at a nominal Rs300 per package (upto 2 garments), this expedites the shipping to next day delivery at major metros and second day to Tier 2 and 3 cities as offered by Professional couriers. Kindly call us to validate the service offering prior to placing an order.
  • For grocery deliveries in Chennai, the delivery cost is waived if the order is over Rs 499. For Grocery and heavy /extra dimensional cargo shipping to rest of the country you may place the order through our site, however we will call you back to let you know of actual courier charges from our partners Gati KWE or Professional couriers. This additional shipping be paid instantly through a weblink before your shipment leaves our premises. Please do note that we do this to be transparent with our customers and to offer the best possible rates.
   Exchanges

  • We take utmost care to ensure that you get the product that you ordered. In the unlikely event we ship an incorrect product, we will be glad to replace it. Also, if you have a garment that does not fit please contact us at info@goorganic.life to get a RMA (return material authourization) number to initiate the returns processing, we will be glad to have it exchanged or refunded.
  • Kindly note that we do this in good faith to make sure that the customer is happy with the purchase, we strongly urge you to do everything possible like checking size chart before ordering etc to avoid returns.
  • When in doubt, pick up the phone or drop us an email with questions prior to ordering.

SECURITY

  Can I confidently share my credit/Debit card/ Netbanking details online? Is it safe and secure?

  • Absolutely. Your online transactions with us are secure with the highest levels of security available, using 256-bit encryption to transmit information to the respective banks for payment processing

CLOTHING

  How will I know if I have picked the right size?

  • We have provided for the sizing chart for each item. Kindly cross check prior to ordering. However on arrival, if you find that the size does not fit, you may call us and we will be glad to exchange. Kindly note that for exchanges the garment shouldn't have been used and the process should have been initiated within 14 days of receipt

  Are the garments entirely organic? How do I know?

  • Tula garments is an unique social enterprise and a non profit, which works to promote native cotton variety that is rainfed, and sourced from small and marginal farmers. Apart from that the entire life cycle of a garment from cotton to ginning, spinning, weaving, tailoring and shipping is controlled at every stage, so this is beyond an organic garment. Sport with pride !

  Can I gift a garment directly?

  • Yes you may, simply choose the right size and change the shipping address to the person you would like to gift. If this is a gift call us and let us know, so we can gift wrap It at no additional cost to you

  Are there any retail outlets in my city?

  • In order to provide for a wider reach and to avoid spurious garments, we are completely online except our office in Chennai.

  Where do you ship?

  • We ship to almost any place our courier will carry. Domestically, most parts of the country is covered.



GROCERIES

  Can I order grocies online for deliveries outside Chennai?

  • YES, Currently we are offering deliveries for groceries ALL over India as serviced by our Logistical partner GATI KWE. However since the weights and volumes vary per shipment, we will get back to you once the order is placed to get a confirmation on the additional shipment charges, on actuals,

  What can I order online for deliveries within the country?

  • Clothing, provisions, hand made soaps, beauty products (except oil because its fragile), detergents, sustainable sanitary napkins etc. If in doubt, please call us, we are available to answer any questions you have

  How do you ship?

  • We use reputed couriers like Professional and GATI KWE for service right to your doorstep

  How do I track the order?

  • All orders placed by 1PM will be processed the same day . However some tracking info might take upto 24 hours to get updated, however please be assured that faster dispatch and correct order processing is our goal, always

  Are all orders fulfilled by you?

  • To begin with we are fulfing most of our orders, however we do have provision in our supply chain to have deliveries effected direct by our partners. In case of multiple deliveries to one order, we will clearly communicate to you via email